Shipping Policy

Sri Venkateshwara Silk (“we” and “us”) operates the website https://srivenkateshwarasilk.com/ (“Website”).
By placing an order through this Website, you agree to the terms below. These terms are provided to ensure that both parties are aware of and agree upon this arrangement to protect both sides and set clear expectations on our service.

1. General

All orders are subject to stock availability. We try our best to maintain accurate stock counts on our website, but from time to time there may be a discrepancy, and we may not be able to fulfill all items at the time of purchase.
In such cases, we will fulfill the available products and contact you to confirm whether you would prefer to wait for the restocked item or receive a refund for the unavailable product.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order.
Payment for shipping will be collected with the purchase.
This final price will be the total shipping cost charged to the customer.

3. Returns

3.1 Return Due to Change of Mind

Sri Venkateshwara Silk does not accept returns or refunds due to change of mind.
All sales are final. We recommend reviewing all product details and images carefully before making your purchase.

3.2 Warranty or Damage Claims

In the unlikely event that you receive a defective or damaged product, please contact us within 24 hours of delivery with unboxing photos and order details.
Each case will be reviewed individually, and appropriate action (replacement or exchange) may be taken at our discretion.

4. Delivery Terms

4.1 Transit Time (Domestic)

In general, domestic shipments within India are delivered within 3 – 7 business days, depending on your location.

4.2 Dispatch Time

Orders placed before 12 PM IST are usually processed the same day or the next business day.
Our warehouse operates Monday to Saturday, excluding public holidays.

4.3 Change of Delivery Address

Requests to change the delivery address can only be made before the order has been dispatched.

4.4 P.O. Box Shipping

We currently do not deliver to P.O. box addresses.

4.5 Items Out of Stock

If an item in your order is out of stock, we will dispatch the available items immediately and notify you about the backordered item.

4.6 Delivery Time Exceeded

If your delivery time exceeds the estimated window, please contact us at info@srivenkateshwarasilk.com so we can investigate the issue with our courier partner.

5. Tracking Notifications

Once your order has been dispatched, you will receive an email or SMS with a tracking link to follow your shipment’s progress as updated by the shipping provider.

6. Parcels Damaged in Transit

If your parcel arrives damaged, please reject the parcel (if possible) and contact us immediately.
If you discover the damage after delivery, please reach out to us within 24 hours with photos and your order details.

7. Duties & Taxes

7.1 Sales Tax

All product prices displayed on our website are inclusive of GST.

8. Cancellations

If you change your mind before your order has been dispatched, we can accept a cancellation request.
Once the order has been shipped, cancellations are not possible.
For any such requests, please contact us at info@srivenkateshwarasilk.com.

9. Insurance

Parcels are insured for loss and damage up to the value declared by the courier.

9.1 Damaged Parcels

We will process a refund or replacement once the courier completes their investigation into the claim.

9.2 Lost Parcels

We will process a refund or replacement as soon as the courier has completed an investigation and confirmed the parcel as lost.

10. Customer Service

For any shipping or delivery-related inquiries, please contact our support team:
📧 info@srivenkateshwarasilk.com
🌐 https://srivenkateshwarasilk.com/